Policies & FAQs

Everything is sold out- how can I order?

The best way to be alerted to new work + shop updates is to sign up for my newsletter or follow along on Instagram @bearpawsilver

During a shop update, items sell very quickly! Usually in the first 5 minutes!

I suggest creating an account and saving your info beforehand. You can create an account here. While I do sometimes remake pieces, most items are one-of-a-kind. From time to time I will have made-to-order pieces available in the shop. If you have your eye on a piece, make sure you are on the site a few minutes early and refresh the page at update time. Having an item in your cart does not reserve the item; the item can sell if another person completes checkout first.

PayPal, Afterpay, + Apple Pay are great ways to check out quickly!

Most of my pieces are forged from recycled precious materials. I take great pride in refining metals, and it's a long process, but I feel like it adds to the charm of wearing handmade pieces. Along with this process, I use expensive stones in my work, and most of my work takes hours upon hours to forge - which means that some of my pieces can and will be at high price points.

Afterpay + PayPal Pay in 4 are great options for interest-free payments! If you are unable to apply for either option, I can also offer a payment plan through my website 48 hours after a shop update (please send me a message for more details).

Returns and Exchanges

Returns | Each piece is made with care, so please review listings closely before ordering. Because these are handmade, one-of-a-kind items, I'm not able to accept general returns — but if something's wrong with your order, please reach out, and I'll do what I can to help.

Jewelry is fragile, and while I build pieces to last a lifetime, accidents can still happen. Repairs can be completed on a case-by-case basis. Contact me if you need a repair.

BPS cannot be held responsible for items broken or ruined due to negligence. This includes bending jewelry, swimming with delicate and natural stones, or using heavy lotions/perfumes on stones. Jewelry is delicate and must be stored while sleeping and taken off during swimming or exercise. For more info, please see Jewelry Care below.

DEPOSITS AND HOLDS | All deposits for jewelry + holds are non-refundable.

Shipping instructions for repairs or approved returns

Jewelry Care & FAQs

Q: How do I clean my Jewelry?

A: Each BearpawSilver piece comes with a jewelry cleaning cloth in your package. You can use this cloth to brighten/shine your piece.

For matte pieces, you can use a very soft 100% cotton cloth and/or a soft toothbrush, both dampened with warm water and gentle soap.

Q: How do I take care of my Bearpaw Silver jewelry?

A: Great care has been taken to make sure your jewelry lasts a very, very long time. Jewelry, however, is not indestructible, and extra care should be taken to ensure that your piece remains in great condition for years to come. Stones and metal can become loose, lose color, chip, or crack through prolonged heat/cold exposure, contact with harsh chemicals, certain perfumes/lotions, water/chlorine, and rubbing or knocking against another hard surface, including other jewelry, dirt, sand, etc. (e.g., don’t wear while gardening, foraging, hot spring swimming, hunting, etc.)

Q: Are your stones and metals conflict-free?

A: I order all of my stones and metals from reputable suppliers that ensure conflict-free materials. My metals are traceable as .925 Sterling, .999 Fine Silver, and 14k+ gold and are purchased from one of the most reputable suppliers in the US. Most of the stones I purchase and use in BPS pieces are considered “old stock,” meaning they were unearthed many years ago by the store's supplier. All of my stones are natural unless stated otherwise in the listing.

Q: I need my jewelry re-sized. Can you help?

A: Most of the pieces I make cannot be re-sized due to the fact that the stones I use can be ruined by heat and flame. If a piece can be resized, it will be noted in the listing.

It is always best to make sure you know your size before ordering!

Custom Orders

Q: Do you take custom orders?

A: I do, but on a very limited basis — I open a small number of custom spots when my schedule allows. Custom spots open up more often for my Patreon members, so that's the best way to get first access. Otherwise, subscribe to the newsletter to receive general announcements when spots open.

Shipping

Q: Who do you ship through?

A: All orders in the US or International are shipped with USPS, UPS, Global Post, Fed-Ex, or DHL.

Q: How can I add insurance to my package?

A: Any US order can be insured. Please use this listing to purchase insurance: Purchase Insurance

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I strongly suggest insurance, especially on items over $100. BPS is not responsible for lost or damaged items during shipping.

Q: Do you offer International Shipping?

A: Yes! Due to the high cost of international shipping, I cannot offer free shipping, but I do offer a discount on international shipping to help offset the high expense for my customers.

Q: How long does processing and shipping take?

A: Payment Processing | Processing depends on the payment method. Most payments go through immediately, but some like PayPal or Afterpay take a few days to process. Once payment has been processed, your piece usually ships within 3 - 5 business days.

USA Shipping | Shipping in the US usually takes 2-7 days during normal times.

International Shipping | Shipping internationally usually takes 2–7 days, though it can take longer depending on your location and your country's customs processing.

Q: I didn’t receive tracking info, how do I get that?

A: Send me a message here, and I will provide your tracking info!.

Q: Do you cover tariffs, duty, or customs fees?

A: Sorry, I cannot be responsible for any of these charges or fees you might incur with international shipping. Please know your local rules and restrictions before purchasing.